Patient Care Experience Coordinator

Concord Hospital Health System; Concord (NH); On-site; USD 34,000 - 45,000; Full time

Job summary

Concord Hospital Health System is seeking a Patient Care Coordinator to support patient registration, referral coordination, and phone management under supervision of Practice Administration. The PCC serves as the primary access point for patients and families, ensuring timely, efficient and compassionate customer service in a busy medical office setting.

The role emphasizes accurate data handling, insurance verification, scheduling, and seamless coordination across primary, specialty, and

Qualifications

• High school diploma or GED; annual registration competency exam.
• Proven customer service experience interacting with public, staff and patients.
• Knowledge of medical office operations including scheduling, registration, electronic medical records, patient flow, billing, coding, charge capture, referrals, authorizations, payer guidelines, compliance, credentials, privileges, regulatory agencies, and the DNV standards.
• Familiarity with medical terminology preferred.

Responsibilities

• Greets and arrives patients; secures signatures for all required documentation; and follows CHMG policies and procedures.
• Obtains and verifies insurance and demographic information. Makes collection attempts while providing education on resources available. Reconciles work lists and reports.
• Facilitates patient care between primary, specialty, and ancillary services.
• Welcomes and coordinates intake of patient information for new and existing patients, and creates and maintains medical records.
• Processes and routes all incoming calls or requests and responds to departmental and practice inquiries.
• Schedules, confirms or reschedules patient appointments. Works Televox Reports daily. Promotes Patient Connect enrollment.
• Responsible for distribution of mail, faxes and electronic desktops. Receives; tracks and educates patient of form completion requests.
• Supports a culture of “yes” In support of a patient centered medical home.
• Works independently and within a team on special, nonrecurring and ongoing projects. Coordinates multiple aspects of projects, events, and other complex activities.

Skills

Customer service

Medical office operations

Scheduling

Registration

Electronic medical records

Payer guidelines

Medical terminology

Education

High school diploma or GED

Job description

Concord Hospital Health System is seeking a Patient Care Coordinator to support patient registration, referral coordination, and phone management under supervision of Practice Administration. The PCC serves as the primary access point for patients and families, ensuring timely, efficient and compassionate customer service in a busy medical office setting.

The role emphasizes accurate data handling, insurance verification, scheduling, and seamless coordination across primary, specialty, and