Patient Access & Care Coordinator

Concord Hospital Health System; Concord (NH); On-site; USD 42,000 - 54,000; Full time

Job summary

Concord Hospital seeks a Patient Care Coordinator to support patient registration, referral coordination, phone management and other patient care duties. Under general supervision, the PCC is the primary access point for patients and families, ensuring they receive timely, efficient and compassionate customer service.

Responsibilities include greeting patients, verifying insurance and demographic information, coordinating care across services, maintaining medical records and scheduling

Qualifications

• High school diploma or GED required.
• Proven customer service experience.
• Knowledge of medical office operations, including scheduling and registration.
• Ability to interact with the public, staff and patients.

Responsibilities

• Greets and receives patients; secures signatures for all required documentation; and follows CHMG policies and procedures.
• Obtains and verifies insurance and demographic information. Makes collection attempts while providing education on resources available. Reconciles work lists and reports.
• Facilitates patient care between primary, specialty, and ancillary services.
• Welcomes and coordinates intake of patient information for new and existing patients, and creates and maintains medical records.
• Processes and routes all incoming calls or requests and responds to departmental and practice inquiries.
• Schedules, confirms or reschedules patient appointments. Works Televox Reports daily. Promotes Patient Connect enrollment.
• Responsible for distribution of mail, faxes and electronic desktops. Receives; tracks and educates patient of form completion requests.
• Supports a culture of “yes” in support of a patient centered medical home.
• Works independently and within a team on special, nonrecurring and ongoing projects. Coordinates multiple aspects of projects, events, and other complex activities.

Skills

Customer service

Medical office operations

Scheduling

Registration

Electronic medical records

Patient flow

Referrals

Authorizations

Payer guidelines

Regulatory compliance

Credentials

Privileges

Medical terminology

Education

High school diploma or GED

Tools

EMR systems

Televox

Job description

Concord Hospital seeks a Patient Care Coordinator to support patient registration, referral coordination, phone management and other patient care duties. Under general supervision, the PCC is the primary access point for patients and families, ensuring they receive timely, efficient and compassionate customer service.

Responsibilities include greeting patients, verifying insurance and demographic information, coordinating care across services, maintaining medical records and scheduling