Patient Care Coordinator: Welcoming Front Desk Lead

Confluent Health LLC; Tallahassee (FL); On-site; USD 22,000 - 23,000; Full time

Benefits offered by this job

Competitive pay

Paid time off

Medical/dental/vision insurance

401(K) with 4% employer match

Comprehensive training

Job summary

Confluent Health LLC is seeking a front desk coordinator to welcome patients and manage the first contact across visits. You will handle check-in/check-out, scheduling, insurance verification, and patient communications, ensuring a smooth patient flow and confidentiality.

The role requires strong phone skills, multitasking, and reliable computer use; comprehensive training is provided. Competitive hourly pay and benefits accompany a supportive team.

Qualifications

• High School Diploma or GED
• 1+ year in customer-facing or patient-facing role
• Strong multitasking with attention to detail
• Excellent phone communication and professionalism
• Basic computer skills and fast learning

Responsibilities

• Create a welcoming first impression for patients and visitors
• Manage front desk operations: check-in/out, scheduling, insurance verification
• Review referrals, update patient records, explain next steps
• Maintain patient flow: confirm appointments, waitlists, cancellations
• Collect copays and payments accurately while protecting privacy

Skills

Customer service

Multitasking

Phone communication

Attention to detail

Education

High School Diploma or GED

Tools

Scheduling software

EMR navigation

Job description

Confluent Health LLC is seeking a front desk coordinator to welcome patients and manage the first contact across visits. You will handle check-in/check-out, scheduling, insurance verification, and patient communications, ensuring a smooth patient flow and confidentiality.

The role requires strong phone skills, multitasking, and reliable computer use; comprehensive training is provided. Competitive hourly pay and benefits accompany a supportive team.