Patient Care & Scheduling Navigator

University of California - San Francisco; Oakland (CA); On-site; USD 60,000 - 85,000; Full time

Job summary

UCSF Medical Center is seeking a Practice Coordinator 3 to serve as the public face of the practice, supporting operations and customer service recovery. You will work with administrative, clinical, and management teams to ensure accurate referrals, scheduling, billing, and documentation.

The role requires a self-starter who can adapt to changing priorities and maintain high standards of patient care. The position emphasizes coordinating new patient intake, managing in-basket messaging, and

Qualifications

• High school graduate or equivalent; 4 years related experience or college degree with 6 months related experience.
• Strong computer skills and proficiency with multiple office software programs.
• Ability to analyze situations, prioritize, and develop solutions.
• Excellent customer service and communication skills.

Responsibilities

• Schedules patient appointments and handles new patient intake.
• Coordinates referrals and tracks referral records.
• Manages insurance and referral information for first appointments.
• Schedules and coordinates pre-appointment tests and related procedures.
• Provides information and guidance to patients about visit procedures and documents.

Skills

Customer service

Communication

Problem solving

Teamwork

Attention to detail

Education

High School diploma or equivalent

Tools

EPIC

Apex Cadence

CRM systems

Microsoft Outlook

Word

Excel

Job description

UCSF Medical Center is seeking a Practice Coordinator 3 to serve as the public face of the practice, supporting operations and customer service recovery. You will work with administrative, clinical, and management teams to ensure accurate referrals, scheduling, billing, and documentation.

The role requires a self-starter who can adapt to changing priorities and maintain high standards of patient care. The position emphasizes coordinating new patient intake, managing in-basket messaging, and