Patient Care Coordinator & Scheduling Specialist

Jobtome; Everett (WA); On-site; USD 22,000 - 40,000; Full time

Benefits offered by this job

Paid Time Off

Health plan options

Dental & Vision

Life Insurance

401(k)

Job summary

UnitedHealth Group's Optum unit is seeking an Associate Patient Care Coordinator to be the first point of contact for patients and providers. You will organize daily office operations, verify insurance, schedule appointments, and support the care team while upholding HIPAA and OSHA guidelines.

The role covers two Washington locations (Edmonds and Everett) with a standard 40-hour workweek and weekdays. Strong communication and customer service skills are essential.

Qualifications

• High School Diploma/GED required.
• 1+ years computer proficiency experience (Outlook, Excel, Word) and 1+ years of customer service or healthcare experience.
• Willingness to travel to both Edmonds and Everett locations.

Responsibilities

• Greet customers into practice and provide instruction and/or direction as necessary both on the phone and in person
• Obtain accurate and updated patient information, such as name, address, insurance information
• Perform insurance verification on the date of service
• Follow the payment Security policy and procedures according to Optum Medical guidelines
• Answers incoming phone calls in a courteous and prompt manner; directs calls and takes messages
• Ability to maintain a work queue list- complete any pending actions ie insurance eligibility
• Obtain patient signatures for required documents
• Upload a valid Government issued state ID of patient and patient insurance cards
• Schedule and coordinate all patient appointments as directed
• Maintain an organized and clean work area, free of clutter
• Prepare all documentation and records with accuracy as directed or necessary for the patient's care
• Meet or exceed the performance measures established by the Practice Management Dept.
• Follow established policy and procedures related to the position
• Participate and contribute to a team-based environment
• Maintain a team supportive attendance record
• Understand and deliver quality customer service that is consistent with Optum's efforts in becoming a High-Performance Organization
• Follow OSHA/WISHA (including usage of PPE) guidelines
• Follow HIPAA regulations
• Adapt and perform effectively in a continuously changing environment, and in occasional difficult situations
• Ability to cover other offices as needed
• Performs other duties as assigned

Skills

Computer proficiency

Customer service

Communication skills

Education

High School Diploma/GED

Tools

Epic EMR

Job description

UnitedHealth Group's Optum unit is seeking an Associate Patient Care Coordinator to be the first point of contact for patients and providers. You will organize daily office operations, verify insurance, schedule appointments, and support the care team while upholding HIPAA and OSHA guidelines.

The role covers two Washington locations (Edmonds and Everett) with a standard 40-hour workweek and weekdays. Strong communication and customer service skills are essential.