Patient Access & Care Coordination Specialist

Jobtome; Edmonds (WA); On-site; USD 22,000 - 40,000; Full time

Benefits offered by this job

Competitive base pay

Comprehensive benefits

Education reimbursement

Job summary

UnitedHealth Group is seeking an Associate Patient Care Coordinator in Edmonds and Everett to greet patients, verify insurance, and coordinate appointments. You’ll support care teams, maintain accurate records, and ensure smooth daily operations in a fast-paced environment.

Responsibilities include collecting patient information, processing documentation, and upholding HIPAA and OSHA guidelines while delivering high-quality customer service across locations.

Qualifications

• 1+ years of computer proficiency across multiple applications (Outlook, Excel, Word).
• 1+ years of customer service or healthcare experience.
• Travel to Edmonds and Everett locations as needed.

Responsibilities

• Greet patients and provide directions or instructions as needed by phone and in person.
• Collect patient information and verify insurance details.
• Perform insurance verification on the date of service.
• Follow payment security policies per Optum Medical guidelines.
• Answer incoming calls courteously and route messages as needed.
• Maintain a managed work queue and complete pending actions (e.g., eligibility).
• Obtain patient signatures and upload government IDs and insurance cards.
• Schedule and coordinate patient appointments; maintain organized workspace.
• Prepare documentation for patient care and meet performance measures.

Skills

Computer proficiency

Customer service experience

Travel readiness

Education

High School Diploma/GED

Tools

Epic EMR software

Job description

UnitedHealth Group is seeking an Associate Patient Care Coordinator in Edmonds and Everett to greet patients, verify insurance, and coordinate appointments. You’ll support care teams, maintain accurate records, and ensure smooth daily operations in a fast-paced environment.

Responsibilities include collecting patient information, processing documentation, and upholding HIPAA and OSHA guidelines while delivering high-quality customer service across locations.