Patient Care Coordinator - Front Desk & Scheduling

Jobtome; Snohomish (WA); On-site; USD 22,000 - 40,000; Full time

Benefits offered by this job

Paid time off and holidays

Health plan options

Dental, Vision, Life & AD&D

401(k) Savings Plan

Education reimbursement

Employee discounts

Employee assistance program

Referral bonus program

Voluntary benefits

Job summary

Optum, part of UnitedHealth Group, is seeking an Associate Patient Care Coordinator to join the team in Edmonds/Everett, WA. This role centers on organizing daily practice activities, verifying insurance, and delivering strong customer service to patients and care teams.

You will handle phone and in-person inquiries, manage patient data, schedule appointments, and support Lean processes while adhering to HIPAA and OSHA guidelines.

Qualifications

• High School Diploma or GED is required.
• 1+ years of computer proficiency with Outlook, Excel and Word.
• 1+ years of customer service or healthcare experience.

Responsibilities

• Greet customers and provide direction in person or on the phone.
• Obtain accurate patient information and insurance details.
• Verify insurance on the date of service.
• Follow payment security policies per Optum guidelines.
• Answer calls promptly and direct or take messages as needed.
• Maintain a work queue and complete pending actions.
• Collect patient signatures for required documents.
• Upload government ID and insurance cards for patients.
• Schedule and coordinate all patient appointments.
• Keep the work area organized and clean.
• Prepare documentation for patient care as directed.
• Meet performance measures set by the Practice Management Dept.
• Follow established policies and procedures for the role.

Skills

Customer service

Computer proficiency

Microsoft Outlook

Excel

Word

Travel to locations

Education

High School Diploma/GED

Tools

Epic EMR

Job description

Optum, part of UnitedHealth Group, is seeking an Associate Patient Care Coordinator to join the team in Edmonds/Everett, WA. This role centers on organizing daily practice activities, verifying insurance, and delivering strong customer service to patients and care teams.

You will handle phone and in-person inquiries, manage patient data, schedule appointments, and support Lean processes while adhering to HIPAA and OSHA guidelines.