Patient Care Coordinator - Scheduling & Referrals

Kivo Health; United States; Remote; USD 42,000 - 60,000; Full time

Job summary

Kivo Health, Inc. is seeking a Patient Service Representative to manage incoming calls, schedule appointments, handle insurance communications, and coordinate referrals.

You will be the essential connection between patients, clinics, and our clinical team to keep the patient journey smooth. You’ll work closely with front desk operations, verify information, and help patients navigate care instructions, referrals, and authorizations.

Qualifications

• Experience in healthcare settings preferred, especially with insurance and scheduling.
• Strong communication skills and patient-facing demeanor.
• Ability to manage multiple tasks with attention to detail.

Responsibilities

• Answer and route incoming calls with courteous, accurate information.
• Schedule, confirm, and update patient appointments in the practice management system.
• Coordinate patient referrals, gather documentation, and obtain insurance authorizations.
• Serve as the primary contact for questions about referrals, follow-ups, or care instructions.
• Support front-desk operations and office correspondence.
• Collaborate with clinical and administrative staff to maintain daily workflows.

Skills

Organized

Clear communication

Multitasking

Proactive problem solving

Customer service

Job description

Kivo Health, Inc. is seeking a Patient Service Representative to manage incoming calls, schedule appointments, handle insurance communications, and coordinate referrals.

You will be the essential connection between patients, clinics, and our clinical team to keep the patient journey smooth. You’ll work closely with front desk operations, verify information, and help patients navigate care instructions, referrals, and authorizations.