Care Access Navigator: Referrals & Scheduling

The VIOS Clinic; St. Louis (MO); On-site; USD 25,000 - 33,000; Full time

Job summary

The VIOS Clinic in Missouri is seeking a Referral Coordinator to help ensure timely access to care by managing referrals, verifying benefits, and coordinating with physicians and care teams to support continuity of care.

You will schedule tests and appointments, obtain prior authorizations, document accurately in EHR systems, and communicate clearly with patients about next steps and approvals.

Qualifications

• Strong attention to detail and ability to manage multiple referral tasks.
• Proficiency with EHR/referral systems and documentation accuracy.
• Knowledge of insurance benefit verification and prior authorization processes.
• Excellent communication and interpersonal skills for working with clinical teams and patients.
• Problem-solving skills to handle authorization and referral obstacles.

Responsibilities

• Manage incoming and outgoing patient referrals.
• Verify insurance benefits and eligibility.
• Obtain prior authorizations for services and diagnostic needs.
• Schedule appointments and diagnostic services.
• Coordinate with physicians, clinics, and care teams to support continuity of care.
• Ensure accurate and complete documentation in EHR and referral systems.
• Identify and resolve barriers to approval and service access.
• Provide clear, compassionate updates to patients.

Skills

Attention to detail

EHR/referral systems

Insurance verification

Communication

Problem solving

Job description

The VIOS Clinic in Missouri is seeking a Referral Coordinator to help ensure timely access to care by managing referrals, verifying benefits, and coordinating with physicians and care teams to support continuity of care.

You will schedule tests and appointments, obtain prior authorizations, document accurately in EHR systems, and communicate clearly with patients about next steps and approvals.