Patient Care Coordinator: Scheduling & Patient Experience

Talentify; Okemos (MI); On-site; USD 22,000 - 26,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401K

Tuition Assistance program

Paid Time Off

Job summary

HearingLife is seeking a Patient Care Coordinator to be the face of our retail clinics across MI. You will support patient experiences, attract new patients, and coordinate administrative tasks to help meet revenue goals.

Education: high school diploma or GED; associates preferred. 1–2 years in customer service or healthcare-related role. Strong interpersonal and communication skills, detail-oriented, and comfortable with scheduling software and EMR systems. Benefits included.

Qualifications

• Education: High school diploma or GED required; Associate degree preferred.
• Minimum 1–2 years of experience in a customer service, administrative, or healthcare-related role.
• Strong interpersonal and communication skills (verbal and written).

Responsibilities

• Welcome all patients and maintain high level of customer service.
• Inbound and outbound phone calls, 50-75 per day.
• Schedule & confirm all patient appointments.
• PPI Intake and processing.
• Collect and verify medical insurance information for patients.
• Ordering and receiving office supplies.
• Payment processing.
• Hearing Aid supplies inventory management.
• Maintain office cleanliness.
• Uphold and maintain all HIPPA standards.

Skills

Interpersonal skills

Communication skills

Organizational skills

Multitasking

Tech proficiency

Education

High school diploma or GED

Associate degree preferred

Tools

Scheduling software

EMR systems

Job description

HearingLife is seeking a Patient Care Coordinator to be the face of our retail clinics across MI. You will support patient experiences, attract new patients, and coordinate administrative tasks to help meet revenue goals.

Education: high school diploma or GED; associates preferred. 1–2 years in customer service or healthcare-related role. Strong interpersonal and communication skills, detail-oriented, and comfortable with scheduling software and EMR systems. Benefits included.