Patient Care Coordinator: Scheduling & Insurance Auths

Marin General Hospital; California (MO); Hybrid; USD 69,142,000 - 96,822,000; Full time

Job summary

Prima Medical Foundation dba MarinHealth Medical Network is seeking a Patient Care Coordinator to handle clerical duties for patient appointment scheduling, phones, and related tasks in a fast-paced environment.

You will ensure courteous, accurate, and proactive communication with patients, insurance payers, and providers, supporting timely health care delivery while maintaining confidentiality and HIPAA standards.

Qualifications

• High school diploma or GED required.
• Completion of business school or related training, including computer courses preferred.
• Medical Assistant certification preferred.
• One year of progressive responsibility and related work experience.
• Experience with electronic medical records; EPIC is a plus.
• Computer proficiency with Microsoft Office.
• Bi-lingual in Spanish desired.

Responsibilities

• Answers multiple calls; handle appointment scheduling and routing; take messages as appropriate.
• Calls insurance to check eligibilities and obtain prior authorizations for scheduled services.
• Coordinates with providers on scheduling preferences and urgent patient needs.
• Supports doctors and patients using reference docs and knowledge base.
• Supports department goals and daily operations.
• Performs administrative tasks such as updating records and processing forms.
• Utilizes phone system and EMR (EPIC) in daily tasks.
• Resolves routine patient problems.
• May perform MA duties if qualified.

Skills

Bilingual Spanish

Education

High school diploma or GED

Medical Assistant certification

Tools

EPIC software

Microsoft Office

Job description

Prima Medical Foundation dba MarinHealth Medical Network is seeking a Patient Care Coordinator to handle clerical duties for patient appointment scheduling, phones, and related tasks in a fast-paced environment.

You will ensure courteous, accurate, and proactive communication with patients, insurance payers, and providers, supporting timely health care delivery while maintaining confidentiality and HIPAA standards.