Patient Care Call Center Scheduler

MarinHealth; Novato (CA); On-site; USD 31,000 - 43,000; Full time

Job summary

MarinHealth is seeking a Call Center Scheduler to greet patients by phone, schedule appointments, and verify insurance information. The role focuses on delivering courteous, accurate, and timely service for patients’ healthcare needs.

The position requires strong typing and communication skills, plus the ability to manage multiple tasks in a busy clinic setting, with a team-oriented approach to patient care.

Qualifications

• Education: High school diploma required; post-secondary education preferred.
• Experience: Heavy phone volume, scheduling, verifying insurance eligibility, preparing medical records preferred.
• One year experience in providing customer service either via phone or in person focused on patient care.

Responsibilities

• Greet patients on the phone and respond to inquiries with timely, courteous service.
• Schedule appointments and verify insurance eligibility as needed.
• Maintain accurate patient records and coordinate with clinical staff.

Skills

Typing 60 wpm

Verbal communication

Written communication

Team player

Customer service

Insurance verification

Phone etiquette

Education

High school diploma

Post-secondary education preferred

Tools

EMR/EHR

Scanners

Copiers

Job description

MarinHealth is seeking a Call Center Scheduler to greet patients by phone, schedule appointments, and verify insurance information. The role focuses on delivering courteous, accurate, and timely service for patients’ healthcare needs.

The position requires strong typing and communication skills, plus the ability to manage multiple tasks in a busy clinic setting, with a team-oriented approach to patient care.