Patient Care Navigator — Scheduling & Front Desk Support

MarinHealth

Greenbrae Boardwalk (CA)

On-site

USD 33,000 - 47,000

Full time

2 days ago

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Job summary

MarinHealth is seeking a Patient Care Coordinator to perform clerical duties for patient appointment and procedure scheduling, answer phones, and deliver exceptional customer service. The role emphasizes timely responses and proactive communication to ensure patients receive timely care.

The position requires a high school diploma or GED, with preferred business training and Medical Assistant certification.

Qualifications

High school diploma or GED required.
Business school or related training, including computer courses preferred.
Medical Assistant certification preferred.

Responsibilities

Answers multiple phone calls and addresses requests across departments.
Check eligibility and obtain prior authorizations for scheduled services.
Coordinate scheduling with providers and respond to urgent patient needs per protocol.
Provide doctor-patient support using reference documents and EMR tools.
Contribute to organizational and departmental goals.
Handle administrative tasks and maintain directories and forms.
Utilize telephone system and EMR in task execution.
Resolve patient problems of limited scope and complexity.
Maintain confidentiality in all communications.
If MA qualified, may perform medical assistant duties as needed.