Patient Care Coordinator: Scheduling & Patient Support

Prima Medical Foundation dba MarinHealth Medical Network; United States; On-site; USD 33,000 - 47,000; Full time

Job summary

MarinHealth is seeking a Patient Care Coordinator to perform all clerical duties required to complete patient appointment and procedure scheduling, answer phones, and provide courteous, proactive communication to patients to ensure timely access to care.

Qualified applicants will have a high school diploma or GED, medical assistant certification preferred, EPIC experience, and proficiency with Microsoft Office. Bi-lingual Spanish is desired to support our diverse patient population.

Qualifications

• High school diploma or GED required; MA certification preferred.
• Experience with electronic medical records; EPIC a plus.
• Bi-lingual in Spanish desired; strong communication skills.
• Proficiency with Microsoft Office and general computer skills.

Responsibilities

• Answers multiple phone calls; route messages and coordinate scheduling.
• Check patient eligibilities and obtain prior authorizations.
• Coordinate with providers on scheduling; respond to urgent needs.
• Assist doctors and patients using EMR and reference materials.
• Maintain directories/databases and process internal forms.
• Protect patient confidentiality and professional conduct.
• If MA qualified, perform medical assistant duties when needed.

Skills

Customer service

Communication

Problem solving

Phone etiquette

Teamwork

Education

High school diploma or GED

Medical Assistant certification preferred

Tools

EPIC

Microsoft Office

Job description

MarinHealth is seeking a Patient Care Coordinator to perform all clerical duties required to complete patient appointment and procedure scheduling, answer phones, and provide courteous, proactive communication to patients to ensure timely access to care.

Qualified applicants will have a high school diploma or GED, medical assistant certification preferred, EPIC experience, and proficiency with Microsoft Office. Bi-lingual Spanish is desired to support our diverse patient population.