Patient Care Coordinator - Scheduling & Care Coordination

Socket.dev; Lincoln (NE); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

401(k) with Match

Medical/Dental/Vision/Life/STD/LTD

Employee Vision Discount Program

HSA/FSA

PTO

Paid Holidays

Job summary

AEG seeks a Patient Care Coordinator to manage front desk operations, support patient flow, schedule optimization, and coordinate across the care team to deliver a high-quality patient experience.

The role involves greeting patients, handling calls and emails, verifying insurance, entering data in EMR, and supporting billing and appointment coordination while maintaining confidentiality and professionalism.

Qualifications

• High school diploma or equivalent is required.
• Basic computer literacy and ability to learn practice management systems (EMR).
• Strong organizational skills with attention to detail and ability to manage multiple priorities.
• Strong communication skills (verbal and written) with a focus on patient-centered service.
• Strong interpersonal skills and ability to work collaboratively across teams.
• Ability to proactively identify issues and contribute to solutions in a fast-paced environment.
• Must be able to maintain patient and practice confidentiality.

Responsibilities

• Greet patients and serve as the primary contact for patient interactions.
• Answer telephone calls, respond to inquiries, and manage email or digital communications promptly.
• Schedule patient appointments and support provider schedule optimization.
• Execute appointment confirmations and reminders to reduce no-show rates.
• Verify insurance eligibility and patient demographics in EMR.
• Maintain understanding of insurance plans and communicate coverage and costs.
• Prepare patient charts and documentation ahead of visits.
• Collect and document charges, co-pays, and payments in EMR; allocate balances.
• Run reports and review accounts to ensure charges are billed and up to date.
• Monitor daily patient flow and provider schedules and adjust as needed.
• Communicate wait times and next steps to patients to maintain a positive experience.
• Coordinate with clinical and optical teams for smooth transitions.
• Support retention through recall and follow-up, including annual/medically necessary appointments.
• Assist in maintaining a clean, organized front office environment.
• Perform other duties as assigned by Practice Manager/Optometrist.

Skills

Organization

Communication

Interpersonal skills

Multitasking

Confidentiality

Education

High school diploma or equivalent

Tools

EMR

Job description

AEG seeks a Patient Care Coordinator to manage front desk operations, support patient flow, schedule optimization, and coordinate across the care team to deliver a high-quality patient experience.

The role involves greeting patients, handling calls and emails, verifying insurance, entering data in EMR, and supporting billing and appointment coordination while maintaining confidentiality and professionalism.