Patient Care Coordinator: Front Desk & Care Flow

AEG Vision; Alton (IL); On-site; USD 26,174 - 31,684; Full time

Benefits offered by this job

401(k) with Match

Employee Vision Discount Program

HSA/FSA

PTO

Paid Holidays

Job summary

AEG is hiring a Patient Care Coordinator to manage front desk operations and support patient flow across the care team. You will help optimize schedules, confirm appointments, and ensure a high-quality patient experience.

The role requires strong organizational and communication skills, the ability to learn EMR, and a collaborative approach to care delivery. This is a full-time, on-site position with comprehensive benefits and patient-centered service expectations.

Qualifications

• High school diploma or equivalent required.
• Strong organizational and communication skills with a patient-centered focus.
• Ability to work collaboratively across teams in a fast-paced environment.

Responsibilities

• Greet patients and be the primary contact for patient interactions.
• Answer calls, respond to inquiries, and manage emails professionally.
• Schedule and optimize provider calendars, including cancellations and same-day fills.
• Confirm appointments and send reminders to reduce no-shows.
• Verify insurance eligibility and enter patient demographics in EMR.
• Explain insurance coverage and patient financial responsibilities.
• Prepare charts and documents ahead of visits to streamline flow.
• Record charges and payments in EMR and monitor accounts for accuracy.
• Generate reports to ensure charges are billed and up-to-date.
• Monitor patient flow and adjust schedules to minimize bottlenecks.
• Communicate wait times and next steps to patients.
• Coordinate with clinical/optical teams for smooth transitions.
• Support recall and reactivation efforts for ongoing care.

Skills

Organizational skills

Communication skills

Interpersonal skills

EMR proficiency

Multi-tasking

Education

High school diploma or equivalent

Tools

EMR systems

Job description

AEG is hiring a Patient Care Coordinator to manage front desk operations and support patient flow across the care team. You will help optimize schedules, confirm appointments, and ensure a high-quality patient experience.

The role requires strong organizational and communication skills, the ability to learn EMR, and a collaborative approach to care delivery. This is a full-time, on-site position with comprehensive benefits and patient-centered service expectations.