Patient Care Coordinator: Scheduling & Admin

UC San Francisco (UCSF); California; On-site; USD 55,000 - 75,000; Full time

Job summary

UCSF Medical Center is seeking a patient-focused Practice Coordinator to represent the administrative team and support practice operations, patient registration, scheduling, referrals, and billing processes. The role collaborates with clinical and management teams to ensure smooth patient flow and exceptional service.

The position requires flexibility to work at UCSF campuses as needed, with strong emphasis on customer service, accurate data handling, and proficiency with electronic health

Qualifications

• High school graduate or equivalent with four years related experience.
• Fingerprints and cash-handling clearance as required.
• Strong computer skills with Outlook, Word and Excel; able to navigate multiple patient records systems.
• Ability to work with minimal supervision and to meet deadlines.
• Excellent customer service and communication skills.
• Bi-lingual or multi-lingual capability strongly preferred.

Responsibilities

• Schedules established patient appointments using APeX and related components.
• Coordinates appointments with multiple providers as required.
• Discusses practice policies and procedures with patients and referring physicians.
• Triages all telephone calls, screening for emergencies and routing messages for same-day appointments.
• Provides administrative support to providers in coordination of patient care (e.g., letters, results, education materials).
• Manages patient care workflow to improve access and reduce delays.

Skills

Customer service

Communication

Multitasking and prioritization

Team collaboration

Education

High school diploma or equivalent

College degree (associate/bachelor) preferred

Tools

EPIC Cadence

MyChart

APeX

Job description

UCSF Medical Center is seeking a patient-focused Practice Coordinator to represent the administrative team and support practice operations, patient registration, scheduling, referrals, and billing processes. The role collaborates with clinical and management teams to ensure smooth patient flow and exceptional service.

The position requires flexibility to work at UCSF campuses as needed, with strong emphasis on customer service, accurate data handling, and proficiency with electronic health