Outpatient Practice Coordinator | Patient Services

UCSF Health; Berkeley (CA); On-site; USD 60,000 - 78,000; Full time

Job summary

UCSF Medical Center seeks a Practice Coordinator to represent the administrative team and be the public face of the Practice. The role supports clinical, administrative and management teams to keep operations smooth and improve customer service. Core duties include CRM messages, referrals, in-baskets, scanning, and billing, with flexibility to work across UCSF campuses.

The ideal candidate communicates well, is highly organized, and proficient with medical terminology and office software.

Qualifications

• High school diploma or equivalent with four years related experience; or college degree and 6 months related experience; or equivalent combination of education and experience.
• Pass fingerprinting and approved cash collector if applicable.
• Strong computer skills including Outlook, Word and Excel; navigate multiple patient records systems.
• Ability to analyze situations, prioritize, and develop solutions.
• Ability to work with minimal supervision and under deadlines.
• Excellent customer service and communication/interpersonal skills.
• Proven ability to deal with a wide variety of individuals and patients.
• Demonstrated knowledge of medical practice terminology.

Responsibilities

• Represent the administrative team as the public face of the Practice.
• Support practice operations and customer service recovery and intervention efforts.
• Handle CRM messages, telephone encounters, referrals, APeX in-baskets, scanning, filing, authorizations, and billing.
• Maintain routine clerical operations and communications; adhere to standards.
• Adapt to changing priorities and work across UCSF campuses as needed.

Skills

Computer skills

Office software

Customer service

Communication

Problem solving

Organization

Writing

Analytical thinking

Education

High school diploma or equivalent

College degree

Tools

EPIC

CRM

MyChart

Outlook

Excel

Job description

UCSF Medical Center seeks a Practice Coordinator to represent the administrative team and be the public face of the Practice. The role supports clinical, administrative and management teams to keep operations smooth and improve customer service. Core duties include CRM messages, referrals, in-baskets, scanning, and billing, with flexibility to work across UCSF campuses.

The ideal candidate communicates well, is highly organized, and proficient with medical terminology and office software.