Patient-Focused Practice Coordinator: Admin & Scheduling

UCSF Health, AG; Berkeley (CA); On-site; USD 52,000 - 76,000; Full time

Job summary

UCSF Medical Center seeks a Practice Coordinator to serve as the friendly, efficient face of the Practice. You will partner with administrative, clinical and management teams to support daily operations, patient scheduling, referrals, and billing workflows.

This role requires strong computer and communication skills, experience with office software, patient records systems, and the ability to prioritize in a fast-paced outpatient setting. Occasional campus rotations may be required.

Qualifications

• Must have high school diploma or equivalent with related experience.
• Proven ability to navigate multiple patient records systems.
• Strong customer service and communication skills for interactions with patients and staff.
• Experience with Office-type software and basic math skills.
• Ability to work with minimal supervision and handle deadlines.

Responsibilities

• Represents the administrative team as the public face of the Practice.
• Supports practice operations and customer service recovery/intervention.
• Manages CRM messages, telephone encounters, referrals, APeX in-baskets, scanning, filing, authorizations, and billing.
• Maintains routine clerical operations and communications per UCSF standards.
• Works with administrative, clinical and management teams; may rotate to different UCSF campuses as needed.

Skills

Office software

Customer service

Communication skills

Typing / keyboarding

Multitasking

Patient records systems

Phone etiquette

Education

High School diploma or equivalent

College degree or relevant experience

Tools

EPIC

My Chart

CRM systems

Job description

UCSF Medical Center seeks a Practice Coordinator to serve as the friendly, efficient face of the Practice. You will partner with administrative, clinical and management teams to support daily operations, patient scheduling, referrals, and billing workflows.

This role requires strong computer and communication skills, experience with office software, patient records systems, and the ability to prioritize in a fast-paced outpatient setting. Occasional campus rotations may be required.