Patient Care Coordinator: Patient Experience & Scheduling

Spero; Owatonna (MN); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Dental and Vision insurance

401(k) plan

Life insurance

Disability coverage

Paid time off

Holidays

Job summary

Spero is seeking a Patient Care Coordinator in Minnesota to guide patients through intake to follow-up, ensuring a responsive, patient-centered experience in an on-site mental health office. Responsibilities include greeting clients, scheduling appointments, maintaining records and accounts, processing payments, and protecting patient confidentiality while coordinating with staff and providers.

Qualifications include strong interpersonal skills, fluency in English (additional language

Qualifications

• Two-year technical college diploma or equivalent education and experience preferred.
• Five or more years of administrative work experience.
• Knowledge of and experience in mental health environment a plus.

Responsibilities

• Welcomes clients and visitors in person or on the telephone and answering or referring inquiries.
• Serves clients by greeting and helping them, scheduling appointments, and maintaining records and accounts.
• Optimizes clients’ satisfaction by scheduling appointments in person or by telephone in a timely and efficient manner.
• Keeps client appointments on schedule by notifying provider of client’s arrival, reviewing service delivery compared to schedule, and reminding providers of delays.
• Maintains client record by obtaining, recording, and updating personal and financial information.
• Collect, process and record client payments.
• Helps clients in distress by responding to emergencies.
• Maintains operations by following policies and procedures, reporting needed changes.

Skills

Interpersonal communication

English fluency

Time management

Verbal communication

Written communication

Team player

Confidentiality

Medical records accuracy

Education

Two-year technical college diploma

Five+ years admin experience

Mental health environment knowledge

Job description

Spero is seeking a Patient Care Coordinator in Minnesota to guide patients through intake to follow-up, ensuring a responsive, patient-centered experience in an on-site mental health office. Responsibilities include greeting clients, scheduling appointments, maintaining records and accounts, processing payments, and protecting patient confidentiality while coordinating with staff and providers.

Qualifications include strong interpersonal skills, fluency in English (additional language