Front Desk Coordinator - Elevate Patient Experience

Spero Health, Inc.; Scranton (Lackawanna County); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Health Savings Account

Vision insurance

Life and disability insurance (100%公司付

401(k) with company match

Paid time off & holidays

Wellness programs

Employee Assistance Program (EAP)

Discounts via Tickets at Work

Student loan forgiveness programs

Job summary

Spero Health, Inc. is seeking a Front Desk Coordinator to support an integrated care team providing counseling, case management and medication-assisted treatment. You will welcome patients, coordinate appointments and help maintain a compassionate, compliant front desk environment.

Responsibilities include phone coverage, scheduling, patient recordkeeping and daily financial processing, with a focus on hospitality and accurate documentation in the EMR system.

Qualifications

• Customer service experience with attention to detail.
• Experience handling phones and front-desk tasks.
• Comfort with scheduling and basic clerical duties.

Responsibilities

• Answer phones with courtesy and professionalism.
• Open clinic and greet patients maintaining hospitality and cleanliness.
• Provide comfort care to patients and significant others.
• Schedule follow-up appointments and document in medical records.
• Maintain front desk and lobby cleanliness.
• Coordinate patient flow with multidisciplinary team.
• Maintain filing of patient records.
• Manage scheduling changes and required documentation in EMR.
• Perform daily financial summaries and balance payments received.
• Order, organize and stock educational materials.
• Collaborate to enhance patient experience and continuity of care.
• Support treatment program accountability and patient compliance.

Skills

Customer service

Attention to detail

Phone etiquette

Multitasking

Education

High School Diploma or GED

Tools

Scheduling software

EMR systems

Job description

Spero Health, Inc. is seeking a Front Desk Coordinator to support an integrated care team providing counseling, case management and medication-assisted treatment. You will welcome patients, coordinate appointments and help maintain a compassionate, compliant front desk environment.

Responsibilities include phone coverage, scheduling, patient recordkeeping and daily financial processing, with a focus on hospitality and accurate documentation in the EMR system.