Patient Care Specialist — Help Patients & Schedule Care

Spero Health, Inc.; United States; On-site; USD 34,000 - 42,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401(k) with company match

Paid time off (PTO)

Health Savings Account (HSA)

Employee Assistance Program (EAP)

Wellness programs

Job summary

Spero Health is seeking a Patient Care Specialist to join our dedicated team in delivering integrated care to patients across counseling, case management, and medically assisted treatment. You will handle high volumes of calls, schedule appointments, and maintain accurate patient records while ensuring confidentiality and HIPAA compliance.

You will communicate professionally with patients and teammates, meet performance goals, and contribute to a supportive, patient-centered environment that

Qualifications

• High School Diploma or equivalent preferred.
• 1 to 3 years of related experience required.

Responsibilities

• Answering and managing a high volume of inbound/outbound calls in a polite and timely manner.
• Communicate with patients and teammates, in a courteous, professional, cooperative & mature manner.
• Routinely demonstrate superior customer service skills.
• Promptly answering emails and online chats messages.
• Scheduling appointments using computerized scheduling systems.
• Effectively use computerized scheduling system to document patient records using proper English grammar, spelling, and syntax.
• Resolve patient issues and consistently meet or exceed patient's service expectations.
• Maintain accurate patient accounts by obtaining, recording, and updating personal/financial/insurance information.
• New patient registration, healthcare insurance verification and scheduling.
• Meet performance goals established for the position in the areas including but not limited to: efficiency, call quality, attendance, calls per day, patient satisfaction.
• Communicate all critical and/or functional concerns to the Manager and makes recommendations for solution.
• Protect patients’ rights by maintaining confidentiality of personal and financial information and follows HIPAA regulations.

Skills

Customer service

Communication

Scheduling

Scheduling systems

Education

High School Diploma or equivalent

Tools

Scheduling systems

Job description

Spero Health is seeking a Patient Care Specialist to join our dedicated team in delivering integrated care to patients across counseling, case management, and medically assisted treatment. You will handle high volumes of calls, schedule appointments, and maintain accurate patient records while ensuring confidentiality and HIPAA compliance.

You will communicate professionally with patients and teammates, meet performance goals, and contribute to a supportive, patient-centered environment that