Patient Care & Scheduling Coordinator

HealthPartners; Woodbury (MN); On-site; USD 21,000 - 30,000; Full time

Job summary

HealthPartners in Minnesota seeks a dedicated Medical Receptionist to serve as the first point of contact for patients at the HPMG Clinics. You will handle registrations, verify insurance, collect current demographic and financial information, and assist with the scheduling of appointments.

The role emphasizes exceptional customer service, accurate data entry, and the ability to manage multiple priorities under pressure.

Qualifications

• High school diploma or GED required.
• Formal training program in medical reception or equivalent preferred.
• Two years medical receptionist experience required.
• Two years customer service experience required.
• One year data lookup/data entry on a mainframe or PC system.
• One year customer service experience by phone or in person within last five years.
• Ability to organize work under pressure.

Responsibilities

• Check-in and co-pay administration with accuracy.
• Register patients and verify insurance eligibility.
• Schedule appointments using computerized system per Advanced Access principles.
• Maintain registration data accurately and timely.
• Coordinate specialty appointments and communicate wait times.
• Maintain open communication with Appointment Center to support patient and provider needs.
• Perform other clerical duties as assigned.
• Respond to patient inquiries professionally and promptly.

Skills

Excellent oral communication

Excellent written communication

Customer service

Multitasking under pressure

Prioritizing tasks

Data entry / data lookup

Education

High School diploma or GED

Formal training in medical reception

Tools

Data entry on mainframe/PC systems

Job description

HealthPartners in Minnesota seeks a dedicated Medical Receptionist to serve as the first point of contact for patients at the HPMG Clinics. You will handle registrations, verify insurance, collect current demographic and financial information, and assist with the scheduling of appointments.

The role emphasizes exceptional customer service, accurate data entry, and the ability to manage multiple priorities under pressure.