Patient Experience & Scheduling Coordinator

AEG Vision; Rogers (MN); On-site; USD 29,000 - 37,000; Full time

Benefits offered by this job

401(k) with Match

Employee Vision Discount Program

HSA/FSA

PTO

Paid Holidays

Job summary

AEG Vision is seeking a Patient Care Coordinator for an on-site role in Minnesota. You will manage front desk operations, patient flow, and coordination with care teams to deliver a smooth, high-quality patient experience.

You’ll anticipate needs, communicate clearly, and optimize daily schedules to minimize delays. The role requires strong organizational, communication, and confidentiality skills, and involves greeting patients, handling calls and emails, verifying insurance, and maintaining

Qualifications

• High school diploma or equivalent.
• Basic computer literacy and ability to learn EMR.
• Strong organizational skills with ability to manage multiple priorities.
• Strong communication and interpersonal skills with patient-centered service.
• Ability to maintain patient and practice confidentiality.

Responsibilities

• Greet patients, customers, and vendors; primary point of contact for patient interactions.
• Answer calls, respond to inquiries, and manage email/digital communications.
• Schedule patient appointments and optimize provider schedules, handle cancellations/reschedules.
• Perform appointment confirmations and reminders to reduce no-shows.
• Verify insurance eligibility and patient demographics; enter data into EMR.
• Explain insurance coverage, benefits, and patient financial responsibility.
• Prepare patient charts and required documentation for visits.
• Enter and allocate charges, co-pays, and payments in EMR.
• Run reports to ensure charges are billed and up to date.
• Monitor patient flow and provider schedules; adjust to maintain efficiency.
• Communicate wait times and next steps to patients.
• Coordinate with clinical and optical teams for smooth transitions.
• Assist in retention through follow-up, recalls, and annual/needed appointments.

Skills

Front desk coordination

Communication skills

Organizational skills

Team collaboration

Confidentiality

EMR familiarity

Education

High school diploma

Tools

EMR software

Job description

AEG Vision is seeking a Patient Care Coordinator for an on-site role in Minnesota. You will manage front desk operations, patient flow, and coordination with care teams to deliver a smooth, high-quality patient experience.

You’ll anticipate needs, communicate clearly, and optimize daily schedules to minimize delays. The role requires strong organizational, communication, and confidentiality skills, and involves greeting patients, handling calls and emails, verifying insurance, and maintaining