Patient Care Coordinator - No Weekends, Daytime Clinic

Sonova Group; Sturgis (MI); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

401K Match

Hearing aids for employees

PTO & Holidays

No nights or weekends

Identity theft protection

Floating holiday

Job summary

Sonova, AudioNova, is hiring a Hearing Care Coordinator for our Sturgis, MI location. The role involves supporting clinical staff, scheduling appointments, verifying insurance, and assisting patients with daily needs. Join a team delivering quality hearing care and patient services.

The position offers a daytime schedule with no evenings or weekends, an hourly rate of $19.00–$21.00 plus a Sales Incentive Bonus, and benefits including 401K matching and employee hearing aid discounts.

Qualifications

• 2+ years in a health care environment
• Prior customer service experience required
• High School Diploma or equivalent

Responsibilities

• Greet patients with a positive and professional attitude
• Place outbound calls for follow-up hearing tests and clinic evaluations
• Collect patient intake forms and maintain files/notes
• Complete benefit checks and insurance authorizations
• Provide first level support to patients and process payments
• Assist with repairs under supervision of a licensed Hearing Care Professional
• Prepare deposits and submit daily reports to finance
• Maintain knowledge of accessories and patient support
• Process patient orders and verify pickup
• Clean and maintain equipment and instruments
• Submit equipment and facility requests
• Manage inventory and stock, submit supply orders
• Assist with community outreach event planning and logistics

Skills

Communication

Relationship building

Microsoft Office

HIPAA knowledge

Education

High School Diploma

Tools

Microsoft Office

Outlook

Job description

Sonova, AudioNova, is hiring a Hearing Care Coordinator for our Sturgis, MI location. The role involves supporting clinical staff, scheduling appointments, verifying insurance, and assisting patients with daily needs. Join a team delivering quality hearing care and patient services.

The position offers a daytime schedule with no evenings or weekends, an hourly rate of $19.00–$21.00 plus a Sales Incentive Bonus, and benefits including 401K matching and employee hearing aid discounts.