Hearing Care Coordinator — No Nights or Weekends (Daytime)

Sonova USA, Inc.; Venice (FL); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

401K match

Medical coverage

Free hearing aids

PTO & holidays

No nights or weekends

Legal Shield

Floating holiday

Job summary

AudioNova, part of Sonova, in Venice, FL, is seeking a Hearing Care Coordinator to work with clinicians, schedule appointments, verify insurance, and support patients. You will greet patients, handle follow-ups, and manage intake forms in a friendly, HIPAA-compliant environment.

The role requires strong communication, basic Microsoft Office skills, and prior health-care/customer service experience. Daytime hours, competitive pay, and benefits are included.

Qualifications

• 2+ years in a health care environment preferred.
• Previous customer service experience required.
• Prior experience/knowledge with hearing aids is a plus.

Responsibilities

• Greet patients with a positive and professional attitude.
• Schedule appointments, verify insurance benefits, and assist with clinic support.
• Place outbound calls for follow-up tests and weekly evaluations.
• Collect intake forms and maintain patient files.
• Schedule/Confirm patient appointments.
• Complete benefit checks and insurance authorization.
• Provide first level support to patients and process payments.
• Process repairs under supervision of a licensed Hearing Care Professional.
• Prepare bank deposits and submit daily reports to finance.
• General sales knowledge for accessories and patient support.
• Process patient orders and verify pickup in system.
• Clean and maintain equipment and instruments.
• Submit equipment and facility requests.
• General office duties, including cleaning.
• Manage inventory and monitor stock; submit supply orders.
• Assist with community outreach event planning.

Skills

Communication skills

Relationship building

MS Office/Outlook

HIPAA compliance

EMR/EHR experience

Education

High School Diploma or equivalent

Associates degree preferred

Tools

EMR/EHR system

Job description

AudioNova, part of Sonova, in Venice, FL, is seeking a Hearing Care Coordinator to work with clinicians, schedule appointments, verify insurance, and support patients. You will greet patients, handle follow-ups, and manage intake forms in a friendly, HIPAA-compliant environment.

The role requires strong communication, basic Microsoft Office skills, and prior health-care/customer service experience. Daytime hours, competitive pay, and benefits are included.