Hearing Care Coordinator - No Nights or Weekends | PTO/401K

Sonova USA, Inc.; Lansing (MI); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

401K with company match

Free hearing aids for employees and/or

PTO and holidays

No nights or weekends

Legal Shield and Identity Theft

Floating holiday

Job summary

AudioNova, part of Sonova, East Lansing, MI, is seeking a Patient Care Coordinator to support hearing care professionals and improve patient experience. You will greet patients, schedule tests, verify benefits, manage files, and assist with payments in a busy clinic.

Ideal candidates have 2+ years in healthcare, strong communication, and familiarity with Office software. No nights or weekends; we offer benefits and growth opportunities within a supportive team.

Qualifications

• High School Diploma or equivalent required.
• 2+ years in a healthcare environment preferred.
• Previous customer service experience required.
• Experience with hearing aids is a plus.

Responsibilities

• Greet patients with a positive and professional attitude.
• Schedule appointments and follow-up hearing tests.
• Verify insurance benefits and details.
• Assist with patient intake forms and maintain files.
• Provide first level support to patients and process payments.
• Process repairs under supervision of a licensed Hearing Care Professional.
• Prepare bank deposits and submit daily reports to finance.
• Manage inventory and supplies; assist with events and outreach.

Skills

Professional verbal and written comms

Relationship building with patients,医?

Education

High School Diploma or equivalent

Tools

Microsoft Office

Outlook

Job description

AudioNova, part of Sonova, East Lansing, MI, is seeking a Patient Care Coordinator to support hearing care professionals and improve patient experience. You will greet patients, schedule tests, verify benefits, manage files, and assist with payments in a busy clinic.

Ideal candidates have 2+ years in healthcare, strong communication, and familiarity with Office software. No nights or weekends; we offer benefits and growth opportunities within a supportive team.