Hearing Care Coordinator — No Nights or Weekends

Sonova USA, Inc.; Livonia (MI); Presencial; USD 26.000 - 29.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

401K with a Company Match

Medical, Dental, Vision Coverage

FREE hearing aids to all employees and

PTO and Holiday Time

No Nights or Weekends!

Legal Shield and Identity Theft Protec

Descripción de la vacante

Sonova USA, Inc. in Livonia, MI is seeking a Hearing Care Coordinator to work closely with clinical staff, scheduling appointments, verifying benefits, and assisting patients within the clinic.

The role emphasizes patient communication, HIPAA compliance, and coordination with Hearing Care Professionals. Prior healthcare and customer service experience are preferred; office software skills are required.

Formación

• High School Diploma or equivalent.
• Associates degree preferred.
• 2+ years in a health care environment is preferred.
• Previous customer service experience is required.

Responsabilidades

• Greet patients with a positive and professional attitude.
• Place outbound calls to schedule follow-up tests and consultations.
• Collect patient intake forms and maintain files/notes.
• Schedule and confirm patient appointments.
• Process insurance benefit checks and authorization.
• Provide first-level support, assist with payments and check patients in/out.

Conocimientos

Verbal and written communication

Relationship building

HIPAA knowledge

EMR/EHR experience

Microsoft Office

Outlook

Educación

High School Diploma or equivalent

Associates degree, preferred

Herramientas

EMR/EHR

Microsoft Office

Outlook

Descripción del empleo

Sonova USA, Inc. in Livonia, MI is seeking a Hearing Care Coordinator to work closely with clinical staff, scheduling appointments, verifying benefits, and assisting patients within the clinic.

The role emphasizes patient communication, HIPAA compliance, and coordination with Hearing Care Professionals. Prior healthcare and customer service experience are preferred; office software skills are required.