Patient Care Coordinator II - Front Desk & Scheduling

Phoenix Physical Therapy, Inc; Colorado Springs (CO); On-site; USD 28,000 - 30,000; Part time

Job summary

Phoenix Physical Therapy seeks a Patient Care Coordinator II to serve as the first contact in a busy clinic, handling check-in/out, scheduling, and insurance verification. The role supports treatment teams, ensures accurate data entry in the EMR, and maintains a clean, safe environment.

The ideal candidate has strong communication skills, basic medical office experience, and CPR certification. A high school diploma or GED is required, with an associate degree preferred.

Qualifications

• High School Diploma or GED required; associate degree preferred.
• 0-2 years of experience in a medical office, customer service, or related business.
• Current CPR certificate.
• Strong communication and organizational skills.
• Proficient with Microsoft Word and EMR data entry.

Responsibilities

• Greet patients and visitors in a courteous and friendly manner.
• Oversee the cleanliness and inventory of the clinic.
• Maintains safety and sanitary requirements.
• Assist with set-up of treatment rooms and safety of the clinic.
• Answer the phones and relay messages.
• Schedule and remind patients for services to meet treatment goals.
• Perform insurance verification.
• Meet patients on first visit to complete paperwork.
• Collect patient co-payments, co-insurance, and deductibles.
• Process credit card payments.
• Enter procedure codes into the EMR accurately.
• Maintain patient confidentiality per PHOENIX guidelines.
• Conduct end-of-day procedures as outlined in the manual.
• Other office support duties as needed.

Skills

Communication

Organization

Multitasking

Follow directions

Data entry

Education

High School Diploma or GED

Associates Degree or college level business courses preferred

Tools

Microsoft Word

EMR systems

Job description

Phoenix Physical Therapy seeks a Patient Care Coordinator II to serve as the first contact in a busy clinic, handling check-in/out, scheduling, and insurance verification. The role supports treatment teams, ensures accurate data entry in the EMR, and maintains a clean, safe environment.

The ideal candidate has strong communication skills, basic medical office experience, and CPR certification. A high school diploma or GED is required, with an associate degree preferred.