Patient Care Coordinator I: Front Desk & Clinic Support

PHOENIX PHYSICAL THERAPY; Grand Blanc (MI); On-site; USD 17,000 - 25,000; Part time

Job summary

PHOENIX PHYSICAL THERAPY in Grand Blanc, MI is seeking a Patient Care Coordinator I to serve as the first contact in the clinic. The role involves check-in/check-out, booking appointments, and basic front-desk support while ensuring confidentiality and adherence to company policies.

You will assist with treatment room setup, manage phones, verify insurance, collect payments, and ensure accurate EMR entries.

Qualifications

• High School Diploma or GED required; Associates Degree or college level business courses preferred.
• 0-2 years of previous experience in a medical office, customer service, or other related business.
• Current CPR Certificate

Responsibilities

• Greet patients and visitors in a courteous and friendly manner.
• Oversee the cleanliness and inventory of the clinic.
• Maintain safety and sanitary requirements.
• Assist with set-up of treatment rooms, supervision, and safety of the clinic.
• Answer the phones and relay messages.
• Schedule and remind patients for services to assure their treatment goals are met.
• Perform insurance verification.
• Meet with patients on their first visit to assure all necessary paperwork is completed.
• Collect patient's co-payment, co-insurance, and deductible each office visit.
• Process credit card payments
• Ensure that the procedure codes are accurately entered into the EMR.
• Maintain patient confidentiality in accordance with company guidelines.
• Conduct end-of-day procedures as outlined in company procedure manual.
• Perform other office support work as needed.
• Maintains safe, secure, and healthy work environment by establishing, following, and enforcing standards and procedures and complying with legal regulations.
• Other duties as assigned.

Skills

Communication

Organization

EMR Data Entry

Multitasking

Phone Etiquette

Education

High School Diploma or GED

Associates Degree preferred

Tools

MS Word

EMR Software

Job description

PHOENIX PHYSICAL THERAPY in Grand Blanc, MI is seeking a Patient Care Coordinator I to serve as the first contact in the clinic. The role involves check-in/check-out, booking appointments, and basic front-desk support while ensuring confidentiality and adherence to company policies.

You will assist with treatment room setup, manage phones, verify insurance, collect payments, and ensure accurate EMR entries.