Front Desk & Patient Services Coordinator

Phoenix Physical Therapy; Glen Burnie (MD); On-site; USD 36,000 - 48,000; Full time

Job summary

Phoenix Physical Therapy seeks a Patient Care Coordinator I to serve as the first point of contact in the clinic. You will check-in/out patients, schedule appointments, verify insurance, collect payments and enter codes into the EMR with accuracy.

You'll maintain a clean, safe front desk, support exam rooms, and assist with basic patient care while upholding confidentiality and Phoenix's mission. Prior medical office or customer service experience is preferred; CPR certification required.

Qualifications

• High School Diploma or GED required; Associates degree preferred.
• CPR certificate required.
• 0-2 years in medical office or customer service preferred.

Responsibilities

• Greet patients and visitors in a courteous manner.
• Oversee clinic cleanliness and inventory.
• Maintain safety and sanitary standards.
• Assist with setup of treatment rooms and patient safety.
• Answer phones and relay messages.
• Schedule and remind patients for services.
• Perform insurance verification.
• Meet patients on first visit to complete paperwork.
• Collect co-payments, co-insurance, and deductibles.
• Process credit card payments.
• Enter procedure codes into the EMR accurately.
• Maintain patient confidentiality per company guidelines.
• Perform end-of-day procedures as outlined in procedures manual.
• Undertake other office support duties as needed.

Skills

Communication

Organization

Multi-tasking

Microsoft Word

EMR systems

Education

HS Diploma or GED

Associates degree preferred

CPR Certification

Tools

EMR

Microsoft Word

Job description

Phoenix Physical Therapy seeks a Patient Care Coordinator I to serve as the first point of contact in the clinic. You will check-in/out patients, schedule appointments, verify insurance, collect payments and enter codes into the EMR with accuracy.

You'll maintain a clean, safe front desk, support exam rooms, and assist with basic patient care while upholding confidentiality and Phoenix's mission. Prior medical office or customer service experience is preferred; CPR certification required.