Patient Care Coordinator - Front Office & Patient Experience

Empower Physical Therapy Group; Phoenix (AZ); On-site; USD 38,000 - 52,000; Full time

Job summary

Empower Physical Therapy Group in Phoenix, AZ seeks an experienced Patient Care Coordinator to deliver an exceptional patient experience and maintain efficient front-office operations in a busy healthcare environment. This full-time role supports our Laveen clinic and aligns with our patient-centered care philosophy.

You will be the first point of contact for patients and referral sources, manage scheduling, verify insurance, and coordinate with clinicians to ensure smooth care transitions and

Qualifications

• 1–3+ years in medical front office or healthcare administration.
• Experience in outpatient rehabilitation, physical therapy, or specialty clinic preferred.
• Strong communication and interpersonal skills; customer service orientation.

Responsibilities

• Provide a warm and professional welcome to patients and visitors.
• Deliver exceptional customer service and patient support throughout the care process.
• Communicate effectively with patients, clinicians, referral sources, and internal departments.
• Guide patients through visit preparation, forms, paperwork, and appointment expectations.
• Ensure accurate patient registration and data entry in the EMR system.
• Review patient charts for completeness and accuracy.
• Manage patient scheduling and appointment optimization to maintain clinic efficiency.
• Coordinate communication with referral sources and assist with follow-ups.
• Answer and triage incoming calls professionally and timely.
• Collect copays, patient balances, and verify insurance information.
• Perform scanning, faxing, and other administrative duties.
• Support clinicians and assist with patient care coordination when needed.
• Maintain organized documentation and ensure compliance with office procedures.

Skills

Medical front office

Patient coordination

Healthcare admin

Customer service

Communication

Attention to detail

Teamwork

Tools

EMR system

Job description

Empower Physical Therapy Group in Phoenix, AZ seeks an experienced Patient Care Coordinator to deliver an exceptional patient experience and maintain efficient front-office operations in a busy healthcare environment. This full-time role supports our Laveen clinic and aligns with our patient-centered care philosophy.

You will be the first point of contact for patients and referral sources, manage scheduling, verify insurance, and coordinate with clinicians to ensure smooth care transitions and