Patient Care Coordinator I - Remote/Onsite Scheduling

Fred Hutchinson Cancer Center (Fred Hutch); Kirkland (WA); Hybrid; USD 39,000 - 54,000; Full time

Benefits offered by this job

Medical benefits

Paid time off

Tuition reimbursement

Job summary

Fred Hutchinson Cancer Center is seeking a Patient Care Coordinator I to serve as a professional liaison for patients and families, coordinating complex scheduling with multiple systems. The role supports continuity of care and builds trusted patient relationships.

The position includes partial work at the Evergreen Kirkland site and remote work, 1.0 FTE, Monday–Friday 8a–5p, with a strong emphasis on communication and teamwork in a high‑volume healthcare setting.

Qualifications

• High school graduate or equivalent.
• Ability to work independently, organize, and prioritize concurrent responsibilities and demand.
• Ability to communicate verbally in person, on the phone, and in writing in a clear and concise manner.
• Proficient in the use of word processing (MS Word), email, and data entry in a Windows-based environment.
• Demonstrated customer service skills.
• Ability to solve complex problems and meet patient needs.
• Ability to work in a high pressure, deadline oriented, and complex health care environment.
• Active listening skills and ability to build relationships with boundaries.
• Preferred: Bachelor's degree (BA or BS).
• Preferred: Minimum of 2 years in a patient care setting.
• Preferred: Experience with Epic scheduling/registration software.

Responsibilities

• Schedules all patient appointments related to treatment and referrals; coordinates scheduling with other departments.
• Works with patients, families, providers, and staff to identify needs and resolve problems.
• Updates patient and caregiver contact information in the EHR.
• Communicates scheduling needs to providers, technologists, and nurses; notifies parties as needed.
• Manages and prioritizes scheduling requests.
• Recognizes emergencies and initiates proper procedures.
• Supports department functions and may cover additional duties.
• Assists with training of new staff.
• Updates templates for just-in-time needs.
• Triage calls from physicians, patients, and families seeking care.
• Collects and enters patient demographics and insurance information.
• Assists with the financial clearance process.
• Coordinates Commercial Cell Therapy Portal Access (IMTX).
• Distributes work to Program Assistant as appropriate.

Skills

Communication

Customer service

Organizational skills

Problem solving

Attention to detail

Verbal/written communication

Active listening

Education

High school diploma or equivalent

Bachelor's degree (BA/BS) preferred

Tools

Epic scheduling/registration software

MS Word

Windows data entry

Job description

Fred Hutchinson Cancer Center is seeking a Patient Care Coordinator I to serve as a professional liaison for patients and families, coordinating complex scheduling with multiple systems. The role supports continuity of care and builds trusted patient relationships.

The position includes partial work at the Evergreen Kirkland site and remote work, 1.0 FTE, Monday–Friday 8a–5p, with a strong emphasis on communication and teamwork in a high‑volume healthcare setting.