Hybrid Patient Care Coordinator — Scheduling & Liaison

Fred Hutchinson Cancer Center; Seattle (WA); Hybrid; USD 38,000 - 54,000; Full time

Benefits offered by this job

Medical/vision

Dental

Flexible spending accounts

Life insurance

Disability insurance

Retirement plan

Family life support

Employee assistance program

Onsite health clinic

Tuition reimbursement

Paid vacation

Paid sick leave

Paid holidays

Paid parental leave

Job summary

Fred Hutchinson Cancer Center is seeking a Patient Care Coordinator I to act as a professional liaison for patients and families, coordinating complex scheduling across multiple systems and departments. You will develop trusted relationships with patients to ensure smooth transitions and responsive service.

The role supports a hybrid work arrangement, with on-site duties at the Seattle campus and remote work options, 1.0 FTE, 40 hours per week, Monday–Friday 7:30am–4:00pm.

Qualifications

• High school graduate or equivalent.
• Ability to work independently, organize, and prioritize concurrent responsibilities and demand.
• Ability to communicate verbally in person, on the phone, and in writing in a clear and concise manner.
• Proficient in MS Word, email, and data entry in a Windows-based environment.
• Demonstrated customer service skills.
• Ability to solve complex problems and meet patient needs.
• Ability to work in a high pressure, deadline oriented, and complex health care environment.
• Ability to review work to identify and eliminate errors and omissions.
• Active listening skills.
• Ability to build relationships while maintaining appropriate boundaries.
• Coping skills.
• Ability to identify and triage issues appropriately.
• Attention to detail to ensure scheduling accuracy.

Responsibilities

• Schedules all patient appointments related to treatment within Fred Hutch as well as outside consults and referrals and communicates schedule directly to patients.
• Coordinates scheduling with other departments to ensure efficient patient flow.
• Works closely with patients, families, visitors, providers, and staff to identify needs, answer questions, resolve problems, provide information, and follow up.
• Update patient and caregiver contact information in EHR when needed.
• Communicates with providers (physicians, therapists, etc.) technologists, and nurses regarding the patient's scheduling needs, treatment schedule, and additional requests.
• Notifies appropriate parties as needed.
• Manages and prioritizes scheduling requests.
• Recognizes emergency situations and initiates correct code procedures.
• Supports the overall function of the department, and may be required to take on additional duties such as cross coverage, special projects, etc.
• Assists with the training of new staff
• Update/block provider templates for just in time needs
• Triage calls from referring physicians, patients, family members, and others wishing to access care at Fred Hutch.
• Collects and enters patient demographic and insurance information and enters into registration databases.
• Assists with the financial clearance process as necessary
• Coordinates Commercial Cell Therapy Portal Access (IMTX)
• Distributes work to the Program Assistant and/or Patient Care Coordinator Assistant as appropriate

Skills

Customer service

Communication

Attention to detail

Organization

Problem solving

Active listening

Relationship building

Triage issues

Coping skills

Microsoft Word

Data entry

Windows OS

Education

Bachelor's degree (BA or BS)

Tools

Epic scheduling

Job description

Fred Hutchinson Cancer Center is seeking a Patient Care Coordinator I to act as a professional liaison for patients and families, coordinating complex scheduling across multiple systems and departments. You will develop trusted relationships with patients to ensure smooth transitions and responsive service.

The role supports a hybrid work arrangement, with on-site duties at the Seattle campus and remote work options, 1.0 FTE, 40 hours per week, Monday–Friday 7:30am–4:00pm.