Patient Access & Care Coordinator

SouthEast Alaska Regional Health Consortium (SEARHC); Haines (AK); On-site; USD 34,440 - 44,083; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision benefits

Life insurance

Disability insurance

Retirement plan

Paid time off

Parental leave

Job summary

SouthEast Alaska Regional Health Consortium (SEARHC) is seeking a Patient Care Coordination Specialist I to serve as the entry-level member of the Patient Care Coordination team. You will be the primary contact for patients and support access to care through registration, scheduling, demographic and insurance verification, and high-quality customer service.

The role emphasizes accuracy, attention to detail, and adherence to established workflows.

Qualifications

• High school diploma or GED – preferred.
• Current Basic Life Support (BLS) certification – preferred.
• 1 year of healthcare, customer service, or administrative experience – preferred.
• Knowledge of customer service principles and front-end revenue cycle/registration requirements.

Responsibilities

• Serve as the primary contact for patients, providers, and staff via phone, electronic communication, or in person; manages clinic voicemail, text, and fax communications.
• Registers and pre-registers patients, ensuring accurate demographic, insurance, and eligibility information in the EHR.
• Performs patient check-in and supports self-check-in, including confirming arrival, verifying key information, collecting co-pays, and notifying the clinical team.
• Monitors appointment confirmations and follows up with patients regarding unconfirmed appointments; schedules, reschedules, and cancels appointments across service lines.
• Maintains compliance with confidentiality and SEARHC Standards of Service Excellence; participates in departmental improvement initiatives.

Skills

Data entry

Attention to detail

Communication skills

Interpersonal skills

Multitasking

Education

High school diploma or GED

Basic Life Support (BLS) certification

Tools

Electronic Health Record (EHR)

Medical databases

Job description

SouthEast Alaska Regional Health Consortium (SEARHC) is seeking a Patient Care Coordination Specialist I to serve as the entry-level member of the Patient Care Coordination team. You will be the primary contact for patients and support access to care through registration, scheduling, demographic and insurance verification, and high-quality customer service.

The role emphasizes accuracy, attention to detail, and adherence to established workflows.