Patient Access & Scheduling Specialist

SouthEast Alaska Regional Health Consortium; Juneau (AK); On-site; USD 34,000 - 44,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision benefits

Life insurance

Long-term disability

Short-term disability

Retirement plan

Paid time off

Paid parental leave

Job summary

SouthEast Alaska Regional Health Consortium seeks a Patient Care Coordination Specialist I to serve as the initial contact for patients and support access to care through registration, scheduling, and verification processes. You will help ensure accurate demographics and insurance details in the EHR and assist with check-in and appointment management.

The role emphasizes attention to detail, adherence to workflows, and professional communication with patients, providers, and staff.

Qualifications

• High school diploma or GED – preferred.
• Current Basic Life Support (BLS) certification – preferred.
• One (1) year of healthcare, customer service, or administrative experience – preferred.
• Knowledge of customer service principles.
• Basic understanding of front-end revenue cycle and registration requirements.
• Skills in accurate data entry and attention to detail.
• Effective oral, written, and interpersonal communication skills.
• Computer application skills sufficient to utilize medical databases in a competent manner.
• Ability to operate medical equipment including blood pressure cuff, pulse oximeter, EKG machine, etc.
• Ability to prioritize, multi-task, and work independently in a fast-paced environment.
• Maintain strong organizational and time-management skills.
• Adapt quickly to new systems and workflows.
• Demonstrate professionalism and consistent attendance.

Responsibilities

• Serves as the primary point of contact for patients, providers, and staff via phone, electronic communication, or in person; manages clinic voicemail, text, and fax communications.
• Registers and pre-registers patients, ensuring accurate demographic, insurance, and eligibility information in the electronic health record (EHR).
• Performs patient check-in and supports self-check-in processes, including confirming arrival, verifying key information, collecting co pays, ensuring required forms are completed, and notifying the clinical team.
• Monitors appointment confirmations and follows up with patients regarding unconfirmed appointments.
• Schedules, reschedules, and cancels appointments across multiple service lines in accordance with established protocols.
• Communicates clearly and professionally and escalates complex issues as appropriate.
• Receives, processes, and routes travel documents and medical records in accordance with policy; collaborates with peers and care teams to support efficient clinic flow and patient experience.
• Upholds SEARHC Standards of Service Excellence and maintains patient confidentiality.
• Demonstrates understanding of and alignment with the Mission, Core Values, and Vision in daily work.
• Participates in departmental improvement initiatives and maintains required competencies.
• Supports enrollment in the MySEARHC patient portal.

Skills

Data entry

Communication

Computer applications

Attention to detail

Multi-tasking

Time management

Professionalism

Education

High school diploma or GED

Basic Life Support (BLS) certification

Job description

SouthEast Alaska Regional Health Consortium seeks a Patient Care Coordination Specialist I to serve as the initial contact for patients and support access to care through registration, scheduling, and verification processes. You will help ensure accurate demographics and insurance details in the EHR and assist with check-in and appointment management.

The role emphasizes attention to detail, adherence to workflows, and professional communication with patients, providers, and staff.