Patient Care Coordinator & Scheduling Specialist

SEARHC; Sitka (AK); On-site; USD 36,000 - 50,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

Retirement plan

Paid time off

Parental leave

Job summary

SEARHC is seeking a Patient Care Coordination professional in Sitka, AK. The role involves front-desk duties, patient registration, check-in, and multi-EHR scheduling to support efficient clinic flow and patient experience.

Responsibilities include coordinating referrals, verifying benefits, and communicating with patients and care teams while maintaining confidentiality and applying SEARHC standards.

Qualifications

• Associate’s degree or two years of college in social services, healthcare administration, business administration, or related field.
• Two years of relevant work experience; BLS certification may be required per department.
• Bachelor’s degree may be exchanged for required experience.

Responsibilities

• Serves as the primary point of contact for patients, providers, and staff via phone, electronic communication, or in person; manages clinic voicemail, text, and fax communications.
• Registers and pre-registers patients with accurate demographic, insurance, and eligibility information in the EHR.
• Performs patient check-in and supports self-check-in across multiple EHRs; collects copays and ensures forms are completed and scanned.
• Monitors appointment confirmations and follows up on unconfirmed appointments.
• Schedules, reschedules, and cancels appointments across multiple service lines per protocols.
• Manages worklists related to scheduling and patient communication; conducts outreach to support care team priorities.
• Receives, processes, and routes travel documents and medical records per policy; collaborates with peers to support clinic flow.
• Coordinates internal and external patient referrals, including documentation, tracking, and follow up.
• Verifies insurance eligibility, benefits, and authorization requirements; communicates results and plans of care to patients and teams.
• Upholds SEARHC Standards of Service Excellence and maintains patient confidentiality; participates in departmental improvement initiatives.
• Supports enrollment in the MySEARHC patient portal; may require flexible scheduling.

Skills

Referral processes knowledge

Insurance benefits knowledge

Authorization requirements knowledge

Organizational skills

Communication skills

Time management

Education

Associate’s degree or two years college

Two years of relevant work experience

BLS certification may be required

Job description

SEARHC is seeking a Patient Care Coordination professional in Sitka, AK. The role involves front-desk duties, patient registration, check-in, and multi-EHR scheduling to support efficient clinic flow and patient experience.

Responsibilities include coordinating referrals, verifying benefits, and communicating with patients and care teams while maintaining confidentiality and applying SEARHC standards.