Patient Care Coordinator: Growth, Experience & Admin

Demant; Natrona Heights (PA); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

PTO & Paid Holidays

Medical, dental, vision, and HSA

401K+ Match

Maternity Leave

Short Term and Long-Term Disability

Free Life Insurance

Pet Insurance

Steeply discounted Hearing Aids and 
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Daycare Flex Savings Plan

Growth and development opportunities

Job summary

HearingLife is hiring a Patient Care Coordinator to act as the face of our retail clinics and ensure a positive patient experience nationwide. You will support clinics in achieving revenue goals by attracting new patients, handling administrative tasks, and coordinating patient interactions.

Main duties include welcoming patients, managing 50–75 daily calls, scheduling appointments, processing payments, and maintaining HIPAA standards while ensuring top-notch service.

Qualifications

• High school diploma or GED required; college degree preferred.
• Minimum of 1-2 years of experience in a customer service, administrative, or healthcare-related role.
• Strong interpersonal and written/verbal communication skills.
• Exceptional organizational skills with attention to detail.
• Proficient with scheduling software and EMR systems.

Responsibilities

• Welcome all patients and maintain high level of customer service.
• Inbound and outbound phone calls, 50-75 per day.
• Schedule & confirm all patient appointments.
• PPI intake and processing.
• Collect and verify medical insurance information for patients.
• Ordering and receiving office supplies.
• Payment processing.
• Hearing aid supplies inventory management.
• Maintain office cleanliness.
• Uphold and maintain all HIPAA standards.

Skills

Interpersonal communication

Organizational skills

Multitasking/time management

Tech-savvy with scheduling/EMR

Education

High school diploma or GED

College degree preferred

Tools

Scheduling software

Electronic Medical Records (EMR)

Job description

HearingLife is hiring a Patient Care Coordinator to act as the face of our retail clinics and ensure a positive patient experience nationwide. You will support clinics in achieving revenue goals by attracting new patients, handling administrative tasks, and coordinating patient interactions.

Main duties include welcoming patients, managing 50–75 daily calls, scheduling appointments, processing payments, and maintaining HIPAA standards while ensuring top-notch service.