Patient Care Coordinator & Front Office Specialist

American Hearing Care; Foley (AL); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Pay rate $17–$19/hr

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Paid time off

Job summary

American Hearing Care is seeking a friendly, organized Patient Care Coordinator to support the clinic’s daily operations in Foley, AL. This full-time clerical role is the first point of contact for patients, ensuring a welcoming, professional experience and accurate patient information entry in the Sycle system.

The PCC handles front desk tasks, schedules appointments, assists patients with administrative needs, verifies insurance, and maintains a high standard of patient care in a fast-paced

Qualifications

• 2 years of customer service, medical office, or administrative experience preferred.
• Strong communication and interpersonal skills with a friendly, professional demeanor.
• Basic computer proficiency, including Microsoft Office (Word and Excel).
• Strong organizational skills and attention to detail.
• Ability to manage multiple responsibilities in a fast-paced environment.
• A growth mindset with a willingness to learn and adapt.

Responsibilities

• Manage incoming phone calls and schedule patient appointments.
• Welcome and check in patients with professionalism and warmth.
• Schedule and assist walk-in patients.
• Verify insurance eligibility and benefits with insurance carriers.
• Enter and maintain accurate patient information in the Sycle system.
• Clean hearing aids and assist patients with basic hearing aid maintenance.
• Provide excellent customer service to patients throughout their visit.
• Maintain an organized and professional front office environment.
• Build positive relationships with patients to support a high-quality patient experience.

Skills

Customer service

Communication

Microsoft Office

Organization

Multitasking

Growth mindset

Tools

Microsoft Office

Job description

American Hearing Care is seeking a friendly, organized Patient Care Coordinator to support the clinic’s daily operations in Foley, AL. This full-time clerical role is the first point of contact for patients, ensuring a welcoming, professional experience and accurate patient information entry in the Sycle system.

The PCC handles front desk tasks, schedules appointments, assists patients with administrative needs, verifies insurance, and maintains a high standard of patient care in a fast-paced