Patient Care Coordinator

Alabama Hearing Associates; Madison (AL); On-site; USD 10,000 - 60,000; Full time

Job summary

Alabama Hearing Associates is seeking a dependable and personable Front Desk Patient Care Coordinator to join their thriving audiology practice. The ideal candidate will support patients and providers, requiring strong organizational skills and a compassionate demeanor. In this role, you'll handle scheduling, patient interactions, and administrative tasks in a dynamic environment, contributing to a collaborative workplace culture.

Benefits

Medical insurance with 70% premium coverage

Paid holidays

401(k) retirement plan

Monthly performance-based bonus

Qualifications

• Strong oral and written communication skills.
• Detail-oriented and self-motivated.
• Reliable transportation required.

Responsibilities

• Answering phones and scheduling appointments.
• Maintaining patient records and collecting payments.
• Supporting audiologists with administrative tasks.

Skills

Communication

Problem-solving

Organizational Skills

Compassion

Education

Prior experience in patient or customer service

Job description

1 week ago Be among the first 25 applicants

Alabama Hearing Associates provided pay range

This range is provided by Alabama Hearing Associates. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$18.00/hr - $21.00/hr

Additional compensation types

Annual Bonus

Now Hiring: Front Desk Patient Care Coordinator

Are you dependable, personable, and passionate about helping others? Our thriving audiology practice is looking for a mature, reliable, and charismatic Patient Care Coordinator (PCC) to join our team.

As the front-line face and voice of Alabama Hearing Associates, the PCC plays a critical role in communicating with and supporting both our patients and providers. This position requires strong organizational skills, compassion, and the ability to multitask in a dynamic environment.

What We’re Looking For

Our ideal candidate is:

• An excellent communicator with a warm and professional demeanor.
• Detail-oriented and self-motivated with strong problem-solving abilities.
• Comfortable using computers and managing administrative software.
• Kind, empathetic, and patient—especially when working with hearing-impaired individuals.
• Calm under pressure and able to handle frequent interruptions with grace.
• Clear and professional when speaking, especially on the telephone.
• Passionate about being part of a supportive, growth-oriented workplace culture.
• Punctual, professional, and reliable.

Responsibilities Include:

• Answering phones and scheduling appointments
• Greeting and checking in/out patients
• Collecting payments and insurance information
• Confirming appointments and maintaining patient records
• Supporting Audiologists with administrative tasks
• Organizing front office operations and maintaining a clean, welcoming environment
• Participating in training programs and staff meetings
• Light housekeeping (e.g., wiping surfaces, taking out trash, restocking supplies)

Qualifications:

• Prior experience in patient or customer service (medical office preferred)
• Strong oral and written communication skills
• Reliable transportation
• Ability to pass a background check
• Three (3) professional references required

Why Join Us?

At Alabama Hearing Associates, we foster a collaborative and positive work environment where ongoing training and professional development are encouraged. Our PCCs are not just support staff—they are essential contributors to our mission of delivering compassionate, expert care to our patients.

We offer a competitive hourly wage, with compensation based on experience and qualifications. In addition to base pay, team members enjoy a comprehensive benefits package that includes medical insurance, with 70% of the premium covered by the company, paid holidays, a 401(k) retirement plan, and a monthly performance-based bonus.

To Apply:

Please email your resume as a PDF or Word document to [e-mail]

Learn more about us at www.alabamahearing.net

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Health Care Provider

• Industries

  Hospitals and Health Care

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