Patient Care Coordinator: Front Office & Scheduling

Optum; Redlands (CA); On-site; USD 33,000 - 60,000; Full time

Benefits offered by this job

Paid Time Off & Holidays

Medical plan options

Dental & Vision Insurance

Life & AD&D Insurance

401(k) Savings Plan

Education Reimbursement

Employee Discounts

Employee Assistance Program

Employee Referral Bonus

Stock Purchase Plan

Job summary

Optum is seeking an Associate Patient Care Coordinator to provide front office support. You will handle appointment scheduling, patient registration, cashiering, and answering calls while ensuring smooth clinic flow at 2 West Fern Ave, Redlands, CA.

Hours are Monday–Friday, 8:00 AM–5:00 PM. The role requires a high school diploma, 6+ months in customer service, and basic MS Office skills. Prior EMR experience is a plus, with generous benefits and growth opportunities.

Qualifications

• High School Diploma or GED required.
• At least 6 months of customer service experience.
• Basic proficiency with Excel, Word, Outlook and PowerPoint.

Responsibilities

• Greet patients and manage wait times.
• Check-in/out, verify demographics and insurance, obtain pre-authorizations.
• Collect co-pays/coinsurance and issue receipts.
• Answer phones and schedule appointments.
• Redirect calls and assist callers with questions.
• Maintain positive relationships with patients and staff.
• Perform related duties as assigned.

Skills

Customer service

Phone & in-person communication

MS Office proficiency

Education

High School Diploma / GED

Tools

EMR software

Microsoft Office

Job description

Optum is seeking an Associate Patient Care Coordinator to provide front office support. You will handle appointment scheduling, patient registration, cashiering, and answering calls while ensuring smooth clinic flow at 2 West Fern Ave, Redlands, CA.

Hours are Monday–Friday, 8:00 AM–5:00 PM. The role requires a high school diploma, 6+ months in customer service, and basic MS Office skills. Prior EMR experience is a plus, with generous benefits and growth opportunities.