Patient Care & Scheduling Specialist

Optum; Albuquerque (NM); On-site; USD 25,000 - 44,000; Full time

Benefits offered by this job

Paid Time Off

8 Paid Holidays

Medical Plan options

Health Spending Account

Health Saving account

Dental

Vision

Life & AD&D Insurance

Short-term disability

Long-Term Disability

401(k) Savings Plan

Employee Stock Purchase Plan

Education Reimbursement

Employee Discounts

Employee Assistance Program

Employee Referral Bonus Program

Voluntary Benefits

Job summary

Optum is seeking a Patient Care Coordinator to provide essential front office support in Albuquerque. You will schedule appointments, register patients, handle cashiering, and answer incoming calls while ensuring smooth daily operations.

Responsibilities include check-in/out, insurance verification, pre-authorizations, medical records handling, and coordinating with patients and staff. The role supports a friendly, efficient patient experience in a busy clinic setting.

Qualifications

• High School Diploma/GED.
• 1+ years of experience in customer service.
• Basic level of proficiency with Microsoft Excel, Word, Outlook, and PowerPoint.

Responsibilities

• Greets patients as they arrive and manage appropriate standard wait times.
• Complete check-in and check-out tasks to include patient demographic verification, insurance verification, pre-authorizations and/or precertification of procedures, and copy required documents.
• Supporting front office and administrative tasks.
• Collects co-payments, co-insurance, and deductibles and issues receipts.
• Answers phones and schedules appointments.
• Answer telephone calls, re-direct calls as appropriate, assist callers with questions or concerns, and take messages as needed.
• Manages medical records (maintains, files/scans, prepares for schedule).
• Ensures all correspondence is scanned and/or filed, processes requests for medical records release and maintains appropriate logs.
• Establish and maintain effective working relationships with patients, employees, and the public.
• Performs all other related duties as assigned.

Skills

Customer service

Education

High School Diploma/GED

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

PowerPoint

Job description

Optum is seeking a Patient Care Coordinator to provide essential front office support in Albuquerque. You will schedule appointments, register patients, handle cashiering, and answer incoming calls while ensuring smooth daily operations.

Responsibilities include check-in/out, insurance verification, pre-authorizations, medical records handling, and coordinating with patients and staff. The role supports a friendly, efficient patient experience in a busy clinic setting.