Patient Care Coordinator: Front Desk & Scheduling

Optum; Kent (OH); On-site; USD 22,000 - 40,000; Full time

Benefits offered by this job

Paid time off

Medical/Dental/Vision

401(k) Savings Plan

Education Reimbursement

Employee Discounts

Employee Assistance Program

Employee Referral Bonus

Job summary

UnitedHealth Group, via Optum, is seeking an Associate Patient Care Coordinator for the Primary Care/Internal Medicine front office. You will schedule appointments, register patients, process payments, and support charting using EMR systems.

The role requires a High School Diploma/GED and 1+ year of healthcare customer service. Expect a Monday–Friday 7:30am–5pm EST shift, with potential coverage at Tallmadge location.

Qualifications

• High school diploma or GED required.
• 1+ year of customer service experience, preferably in healthcare.
• Must be 18 years or older.

Responsibilities

• Take messages for providers and manage forms (FMLA/Disability/BMV).
• Collect copays and patient balances at check-in.
• Request and retrieve records from offices and hospitals.
• Prep charts and scan documents.
• Verify insurance coverage and eligibility in EMR.
• Document information in patient charts using EMR.
• Coordinate physician schedules and patient visits.
• Ensure patient insurance information is up to date in EMR.

Skills

Customer service

Healthcare environment

Typing / PC proficiency

Microsoft Word

Microsoft Outlook

Education

High School Diploma/GED

Tools

EMR system

Job description

UnitedHealth Group, via Optum, is seeking an Associate Patient Care Coordinator for the Primary Care/Internal Medicine front office. You will schedule appointments, register patients, process payments, and support charting using EMR systems.

The role requires a High School Diploma/GED and 1+ year of healthcare customer service. Expect a Monday–Friday 7:30am–5pm EST shift, with potential coverage at Tallmadge location.