Patient Care Coordinator — Scheduling & Front Desk

Optum; Syosset (NY); On-site; USD 45,847,000 - 83,097,000; Full time

Benefits offered by this job

Paid Time Off

Medical Plan options

Dental, Vision, Life & AD&D Insurance

401(k) Savings Plan

Education Reimbursement

Employee Discounts

Employee Assistance Program

Employee Referral Bonus Program

Voluntary Benefits

Job summary

Optum in Syosset, NY is seeking an Associate Patient Care Coordinator to support patient sign-in, registration, insurance verification and scheduling. This role collaborates with clinicians and care teams to deliver efficient, patient-centered service.

Candidates should have 1+ year of customer service or healthcare experience, proficiency with Microsoft Office, and the ability to cover other offices. Epic experience is a plus. Pay ranges per hour with comprehensive benefits available.

Qualifications

• 1+ years of customer service experience or healthcare related experience
• Epic experience preferred
• Knowledge of insurance carriers and managed care plans preferred
• Ability to cover other offices if needed
• Flexible schedule including late nights until 8:00 pm

Responsibilities

• Greet patients, family members and guests with a friendly smile
• Assist patients with signing in and completing registration
• Enter and scan patient demographics and insurance information into Epic
• Verify insurance eligibility and benefits; inform patients of benefits
• Collect co-pays and patient balances
• Schedule appointments and procedures in an organized and efficient manner
• Answer incoming calls and direct or relay messages
• Maintain work queues and daily DARs; follow Payment Security policies
• Assist with onboarding new employees and support across care team
• Coordinate follow-up care and referrals; obtain authorizations for testing
• Send patient records to primary care physicians
• Handle member and clinical team inquiries and issue resolution

Skills

Customer service

Communication

Microsoft Office

Flexibility

Education

High School Diploma/GED

Tools

Epic

Microsoft Office

Job description

Optum in Syosset, NY is seeking an Associate Patient Care Coordinator to support patient sign-in, registration, insurance verification and scheduling. This role collaborates with clinicians and care teams to deliver efficient, patient-centered service.

Candidates should have 1+ year of customer service or healthcare experience, proficiency with Microsoft Office, and the ability to cover other offices. Epic experience is a plus. Pay ranges per hour with comprehensive benefits available.