Patient Care Coordinator — Front Office

Optum; Edmonds (WA); On-site; USD 36,000 - 48,000; Full time

Job summary

Optum in Edmonds, WA is seeking an Associate Patient Care Coordinator to support the provider's practice. You will greet customers, collect patient information and insurance details, verify coverage, and schedule appointments for the care team.

This on-site role is 40 hours per week, Monday–Friday, with shifts from 8:00 am to 5:00 pm, across Edmonds and Everett locations. Emphasis on courteous service and HIPAA compliance to help the practice run smoothly.

Responsibilities

• Greet customers into practice and provide instruction and/or direction as necessary both on the phone and in person
• Obtain accurate and updated patient information, such as name, address, insurance information
• Perform insurance verification on the date of service
• Follow the payment Security policy and procedures according to Optum Medical guidelines
• Answers incoming phone calls in a courteous and prompt manner; directs calls and takes messages
• Ability to maintain a work queue list- complete any pending actions ie insurance eligibility
• Obtain patient signatures for required documents
• Upload a valid Government issued state ID of patient and patient insurance cards
• Schedule and coordinate all patient appointments as directed
• Maintain an organized and clean work area, free of clutter
• Prepare all documentation and records with accuracy as directed or necessary for the patient\'s care
• Meet or exceed the performance measures established by the Practice Management Dept.
• Follow established policy and procedures related to the position
• Participate and contribute to a team-based environment
• Maintain a team supportive attendance record
• Understand and deliver quality customer service that is consistent with Optum\'s efforts in becoming a High-Performance Organization
• Follow OSHA/WISHA (including usage of PPE) guidelines
• Follow HIPAA regulations
• Adapt and perform effectively in a continuously changing environment, and in occasional difficult situations
• Ability to cover other offices as needed
• Performs other duties as assigned

Job description

Optum in Edmonds, WA is seeking an Associate Patient Care Coordinator to support the provider's practice. You will greet customers, collect patient information and insurance details, verify coverage, and schedule appointments for the care team.

This on-site role is 40 hours per week, Monday–Friday, with shifts from 8:00 am to 5:00 pm, across Edmonds and Everett locations. Emphasis on courteous service and HIPAA compliance to help the practice run smoothly.