Patient Care Coordinator: Front Office & Patient Liaison

Providence Health Plan Group; Sherwood, Northern (OR, KY); Hybrid; USD 42,000 - 56,000; Full time

Benefits offered by this job

Premium Float pay

Mileage reimbursement

Job summary

Providence Health Plan Group seeks a Patient Care Coordinator to serve as the first contact for patients and visitors, delivering exceptional service in person or by phone. You will liaise between patients, providers, and care teams to ensure a smooth patient experience and support front- and back-office duties with EPIC workflow adherence.

Ideal candidates have at least 1 year in a medical setting and proven ability to handle confidential data with discretion, working across Primary and

Qualifications

• 1 year of experience in medical/healthcare setting.
• Experience providing a high level of customer service in a fast paced environment, including handling confidential data with discretion.
• Electronic Medical Records (EMR) experience.

Responsibilities

• Serve as the first point of contact, providing exceptional customer service to patients and visitors in person and by phone.
• Act as a liaison between patients, providers, and care teams to ensure a smooth patient experience.
• Perform front and back-office duties, including scheduling, registration, insurance verification, updating demographic information and patient support.
• Maintain clinic efficiency through accurate documentation and adherence to workflows within the electronic medical record (EPIC).
• Demonstrate growth and proficiency in supporting Providence’s mission of compassionate, high-quality care.

Skills

Customer service

EMR experience

Multitasking

Job description

Providence Health Plan Group seeks a Patient Care Coordinator to serve as the first contact for patients and visitors, delivering exceptional service in person or by phone. You will liaise between patients, providers, and care teams to ensure a smooth patient experience and support front- and back-office duties with EPIC workflow adherence.

Ideal candidates have at least 1 year in a medical setting and proven ability to handle confidential data with discretion, working across Primary and