Patient Care Concierge & Admin Liaison

Providence Health & Services; Sherwood (OR); On-site; USD 31,000 - 47,000; Full time

Benefits offered by this job

Premium Float pay included

Mileage reimbursement

Job summary

Providence Health & Services is seeking a Patient Care Coordinator to be the first point of contact for patients and visitors, delivering exceptional service both in person and by phone. You will liaise between patients, providers and care teams to ensure a smooth patient experience across primary care and specialty clinics in the Portland metro area.

Responsibilities include scheduling, registration, insurance verification, and updating demographics, while maintaining clinic efficiency within

Qualifications

• 1 year of experience in medical/healthcare setting.
• Experience providing a high level of customer service in a fast-paced environment.
• Electronic Medical Records (EMR) experience.

Responsibilities

• Serve as the first point of contact with patients and visitors in person or by phone.
• Act as a liaison between patients, providers and care teams to ensure a smooth patient experience.
• Perform front and back-office duties including scheduling, registration, insurance verification, and updating demographics.
• Maintain clinic efficiency through accurate documentation and workflows in the EMR (EPIC).
• Demonstrate growth and proficiency in Providence's mission of compassionate, high-quality care.

Skills

Customer service

Communications

multitasking

Tools

EPIC EMR

Job description

Providence Health & Services is seeking a Patient Care Coordinator to be the first point of contact for patients and visitors, delivering exceptional service both in person and by phone. You will liaise between patients, providers and care teams to ensure a smooth patient experience across primary care and specialty clinics in the Portland metro area.

Responsibilities include scheduling, registration, insurance verification, and updating demographics, while maintaining clinic efficiency within