Patient Care Coordinator: Front Desk & Scheduling

Agence PROvidence; Oregon City (OR); On-site; USD 42,000 - 63,000; Full time

Job summary

Providence Jobs is seeking an Associate Patient Care Coordinator to be the first point of contact for patients and visitors. This role supports front and back-office duties, including scheduling, registration, and insurance verification, and acts as a liaison to ensure a smooth patient experience.

The ideal candidate will have at least 6 months of customer service experience and familiarity with electronic medical records.

Qualifications

• 6 months of Customer service experience.
• 6 months of Office experience, preferably in a medical office.
• 6 months of Electronic Medical Record experience.

Responsibilities

• Serve as the first point of contact, providing exceptional customer service to patients and visitors in person or by phone.
• Act as a liaison between patients, providers, and care teams to ensure a smooth patient experience.
• Perform front and back-office duties, including scheduling, registration, insurance verification, updating demographic information and patient support.
• Maintain clinic efficiency through accurate documentation and adherence to workflows within the electronic medical record (EPIC).
• Demonstrate growth and proficiency in supporting Providence’s mission of compassionate, high-quality care.

Skills

Customer service

Communication

Tools

Electronic Medical Record

Job description

Providence Jobs is seeking an Associate Patient Care Coordinator to be the first point of contact for patients and visitors. This role supports front and back-office duties, including scheduling, registration, and insurance verification, and acts as a liaison to ensure a smooth patient experience.

The ideal candidate will have at least 6 months of customer service experience and familiarity with electronic medical records.