Patient Care Coordinator: Front Office & Patient Experience

Doctors of Physical Therapy; United States; On-site; USD 42,000 - 55,000; Full time

Job summary

Doctors of Physical Therapy is seeking a full-time Patient Care Coordinator for our Laveen clinic to ensure a welcoming patient experience and smooth front-office operations in a busy rehabilitation setting.

The ideal candidate has 1–3+ years of medical front-office or healthcare administration experience, with strong organizational, communication, and teamwork skills. Proficiency in EMR, scheduling, and insurance verification is preferred.

Qualifications

• Experience in medical front office or healthcare administration.
• Familiarity with outpatient rehabilitation or physical therapy is preferred.
• Strong communication, multitasking, and organizational abilities.

Responsibilities

• Provide warm welcome to patients and visitors.
• Coordinate scheduling, patient flow, and front-office operations.
• Handle registration, EMR data entry, and documentation.
• Verify insurance details and collect copays/balances.
• Communicate with clinicians, referral sources, and departments.
• Assist with patient care coordination when needed and maintain procedures.

Skills

Organizational skills

Excellent communication

Medical front office experience

Customer service

Phone triage and scheduling

Insurance verification knowledge

Teamwork

Data entry accuracy

Job description

Doctors of Physical Therapy is seeking a full-time Patient Care Coordinator for our Laveen clinic to ensure a welcoming patient experience and smooth front-office operations in a busy rehabilitation setting.

The ideal candidate has 1–3+ years of medical front-office or healthcare administration experience, with strong organizational, communication, and teamwork skills. Proficiency in EMR, scheduling, and insurance verification is preferred.