Patient Care Coordinator - Front Desk & Scheduling

Professional Physical Therapy; West Yarmouth, Northern (MA, KY); Hybrid; USD 26,000 - 29,000; Full time

Benefits offered by this job

Monthly performance bonus

Medical, dental, vision insurance

STD/LTD

Hospitalization insurance

Accident insurance

Life insurance

401k with employer match

Employee assistance program

Employee discounts

Employee referral program

Paid time off (PTO)

Job summary

Professional Physical Therapy is seeking a Patient Care Coordinator to be the first point of contact for patients. You will deliver exceptional customer service and help ensure a smooth patient experience in a fast-paced clinic environment.

Responsibilities include greeting patients, collecting payments, managing appointments, answering calls, updating records, and performing basic data entry. A high school diploma and strong communication skills are required.

Qualifications

• Experience in a customer service or administrative role, preferably in healthcare.
• Excellent interpersonal and communication skills.
• Strong attention to detail and organizational abilities.
• Ability to multitask in a fast-paced environment.
• Proficient with computers and quick to learn new software.

Responsibilities

• Greet and check in patients with accurate information.
• Collect copays and patient balances as needed.
• Manage appointment scheduling.
• Answer calls and direct inquiries to the appropriate department.
• Update patient information and maintain records.
• Assist with data entry and administrative tasks.

Skills

Interpersonal skills

Communication skills

Multitasking

Organizational skills

Customer service

Education

High school diploma or equivalent

Tools

EMR software

Job description

Professional Physical Therapy is seeking a Patient Care Coordinator to be the first point of contact for patients. You will deliver exceptional customer service and help ensure a smooth patient experience in a fast-paced clinic environment.

Responsibilities include greeting patients, collecting payments, managing appointments, answering calls, updating records, and performing basic data entry. A high school diploma and strong communication skills are required.